We have answered some of the most common questions about ordering, payment, shipping, returns, and our products. If you cannot find the answer you are looking for, please contact our customer support team and we will be happy to assist you.
Orders
How do I place an order?
Placing an order with PODMORE APPAREL is simple:
Browse our collections and select your favorite items.
Choose the required size, color, or style options.
Add items to your shopping cart.
Proceed to checkout.
Enter your delivery and payment information.
Complete your order.
Once your order has been successfully placed, you will receive an order confirmation email.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing your order.
We can only make changes or cancellations before your order has entered the processing or shipping stage.
Once an order has been dispatched, it cannot be canceled, but you may request a return according to our Returns & Exchanges Policy.
Will I receive an order confirmation?
Yes.
After your payment has been successfully completed, we will send an order confirmation email containing your order details.
If you do not receive your confirmation email, please check your spam or junk folder first.
Can I update my shipping address after placing an order?
If your order has not yet been shipped, please contact us immediately with the correct shipping information.
Once an order has been dispatched, we may not be able to change the delivery address.
Payment
What payment methods do you accept?
We accept secure online payment methods available during checkout.
Available payment options may vary depending on your location.
Is my payment information secure?
Yes.
Payments are processed through secure third-party payment providers using industry-standard security technology.
We do not store complete payment card information on our servers.
When will my payment be charged?
Your payment is normally authorized and processed when your order is successfully placed.
Shipping
Where do you ship?
PODMORE APPAREL ships to customers in multiple countries and regions worldwide.
Available shipping options and delivery times may vary depending on your location.
How long does shipping take?
Orders are usually processed within:
1–3 business days
Estimated delivery times after dispatch:
United Kingdom: 3–7 business days
Europe: 5–10 business days
United States & Canada: 7–15 business days
Other international locations: 10–20 business days
Please note that delivery times are estimates and may be affected by customs procedures, holidays, weather, or carrier delays.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow up to 48 hours for tracking updates to appear.
Why has my tracking information not updated?
Tracking information may take some time to update after shipment.
If your tracking status has not changed for an extended period, please contact our customer support team and we will assist you.
Products & Sizing
How do I choose the correct size?
We recommend checking the size information provided on each product page before placing your order.
If you need assistance selecting a size, please contact our customer service team.
Are product colors accurate?
We make every effort to display product colors as accurately as possible.
However, slight differences may occur due to different screen settings, lighting conditions, and device displays.
How should I care for my clothing?
To help maintain the quality and appearance of your clothing:
Follow the care instructions on the product label.
Wash according to recommended instructions.
Avoid using harsh chemicals.
Store garments properly when not in use.
Handle delicate fabrics with care.
Proper care helps extend the life of your clothing.
Returns & Exchanges
Do you accept returns?
Yes.
We accept eligible returns according to our Returns & Exchanges Policy.
Items must generally be unused, unworn, and returned in their original condition.
How do I request a return?
To request a return:
Contact our customer support team.
Provide your order number and details of your request.
Wait for return instructions before sending the item back.
Please do not return items without contacting us first.
How long does a refund take?
Once your return has been received and approved, refunds are generally processed within:
5–10 business days
Your payment provider or bank may require additional time before the funds appear in your account.
Can I exchange an item?
Yes, exchanges may be available depending on product availability.
Please contact our customer support team for assistance with your exchange request.
Account
Do I need an account to place an order?
No.
You may complete your purchase without creating an account if guest checkout is available.
Creating an account allows you to manage orders and enjoy a faster checkout experience.
I forgot my account password. What should I do?
Use the password reset option on the login page and follow the instructions provided.
If you need further assistance, please contact us.
